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How the BPM industry shed a poor image to become a serious tech player

The typical 'back-office' has fought hard against perceptions of a low-value industry known for data thefts and morphed into a leading player in the new-age tech space

Neha Alawadhi  |  New Delhi 

"It's the new El Dorado for BPO companies- bringing technology to our service offerings... It is no longer about labour arbitrage, but increasingly about value and technology arbitrage.

Five years from now, I see my firm as a technology player rather than a BPM player," says Partha DeSarkar, chief executive officer at business process management firm Hinduja Global Solutions. DeSarkar is neither alone, nor off the mark when he says this. The Bengaluru-based company is among many peers who have successfully made the switch from being the back office or handling ...

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First Published: Tue, February 11 2020. 13:46 IST
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