Phonon's AI bots to provide real-time flight status on social media, calls

Currently, the services include flight status, fare search; e-check in will be enabled later

Vadodara-based interactive automation company, Phonon.in is set to launch the country's first multi-modal flight bot for aviation sector, Trixie, which provides real-time flight status on any domestic flight over social media platforms and through voice-recognition based speech platform.

Phonon's chatbot deployment uses enhanced artificial intelligence (AI) and natural language processing (NLP) to provide instant responses to simple queries raised by passengers. The speech-based NLP system that works in English is capable of understanding queries in various Indian accents as well. On the other hand, the text-based bots on Facebook and Twitter can respond to questions asked in various Indian languages