Xiaomi leads in after-sales service in India, Samsung follows: Study

Xiaomi on Tuesday emerged as the leader in an after-sales service survey conducted by global business transformation firm RedQuanta. After-sales service is one of the three most important criteria before purchasing a smartphone, especially with newer brands occupying a large chunk of market share. 

 Xiaomi leads the segment followed by Samsung and Oppo. 

Xiaomi led the chart at 27 per cent. Samsung and OPPO followed with a close 23 per cent and 18 per cent. The study was done across 36 cities in India from May 2018 to July 2018 with a respondent base of 9,600. The brands in consideration