Day after PM's meeting, Chouhan pushes result-oriented governance model

Dedicated teams of at least 10 officers each will review grievances, representations, citizen complaints across ministries on a daily basis

Union Agriculture and Rural Development Minister Shivraj Singh Chouhan on Friday directed officials across his ministries to adopt a “result-oriented” governance model focused on grievance redressal, procedural reforms and technology-led administration, a day after Prime Minister Narendra Modi outlined governance priorities at the Union Council of Ministers meeting.

 

Prime Minister Narendra Modi held a meeting of his Council of Ministers on Thursday wherein, as per reports, he stressed on his government’s reform agenda despite the West Asia crisis. 

 

According to an official statement, the PM stated that the Council deliberated upon valuable perspectives and best practices related to boosting the ‘Ease of Living’ and ‘Ease of Doing Business’. The PM further highlighted that the discussions focused on how to effectively advance reforms in order to successfully realise the shared dream of a Viksit Bharat.

   

Chairing a high-level review meeting with senior officials from the departments of Agriculture, Rural Development, Land Resources and Indian Council of Agricultural Research (ICAR), Chouhan instructed them to establish time-bound mechanisms for ensuring that scheme benefits reach beneficiaries efficiently. He directed them to ensure that complaints are resolved on the ground rather than merely being “disposed of” on paper. Dedicated teams of at least 10 officers each will now review grievances, representations and citizen complaints daily across ministries.

 

Chouhan said monthly reviews would be conducted to monitor outcomes, with the first comprehensive review scheduled for June after the ongoing Kharif season. 

 

He also called for the integration of multiple grievance portals into a unified monitoring mechanism.

 

Emphasising administrative system reforms, the Union minister directed officials to identify within a week outdated regulations, licensing requirements and procedural bottlenecks that hinder implementation. He suggested that several processes could shift from licensing-based frameworks to simpler registration systems.