Vietnamese EV major VinFast ties up with myTVS to boost after-sales service

Vietnamese electric vehicle (EV) major VinFast, which is planning to roll out its two models before festival season this year, on Monday announced service collaboration with myTVS through which the EV maker plans to strengthen its after-sales service and charging network.

 

Under this strategic collaboration, Chennai-based multi-brand aftermarket chain myTVS will ensure that VinFast customers get comprehensive service coverage across India. VinFast Auto India -- the Indian subsidiary of VinFast -- is planning to establish 120 extended service workshops, apart from its exclusive dealerships and service centres.

 

The Vietnamese firm’s $2 billion manufacturing plant in Tamil Nadu’s Thoothukudi is expected to start production of EVs in the next two months to cater to the domestic Indian market.

   

It also has plans to make India a global export hub eyeing markets like West Asia and Africa. In the initial phase, the unit will see investment of around $500 million.

 

This partnership is expected to ensure that VinFast customers have access to convenient maintenance and support services as the company accelerates its growth in the Indian electric vehicle market.

 

Pham Sanh Chau, chief executive officer, VinFast Asia, said, “At VinFast, we are unwavering in our commitment to deliver excellence across three fundamental pillars: high-quality vehicles, inclusive pricing, and exceptional after-sales policies. This strategic collaboration with myTVS to expand our comprehensive after-sales service network demonstrates our long-term commitment to the Indian market and our dedication to customer satisfaction.”

 

Chau added, “By establishing this robust service infrastructure, we are not only supporting India’s transition to sustainable mobility but also building enduring relationships with our customers through trust, reliability, and exceptional service standards.”

 

During the occasion, Natarajan Srinivasan, chief executive officer, myTVS, said, “We congratulate VinFast as they bring their innovative electric vehicles to India and are delighted to partner with them. We are confident that this unique partnership will enable VinFast to scale growth backed by our technology powered after-sales service platform. This partnership also validates the myTVS business model of building and delivering a high-quality, convenient, transparent and digitally powered after-market service platform to support the ambitions of India’s automobile sector.”

 

 

Last week, VinFast had announced its plan to showcase its premium electric SUV models, the VF 7 and VF 6, across 11 states and cities in India.

 

Since entering the Indian market, VinFast has been rolling out its comprehensive electric vehicle ecosystem, a model that has already achieved significant success in Vietnam.

 

Key strategic moves include the construction of an EV plant in Tamil Nadu, the development of an expansive dealership network, and partnerships with reputable local companies such as Global Assure to enhance customer service network capabilities.

 

The VF 7, designed with the ‘Asymmetric Aerospace’ aesthetic, and the VF 6, embodying the philosophy of ‘Dualities in Nature’, reflect VinFast’s commitment to blending elegant design with cutting-edge technology, the company said.