Page 8 - Indigo

IndiGo gets 24 hrs for DGCA reply as refunds hit ₹610 cr: Top updates

After major nationwide disruptions, IndiGo now has to answer the DGCA by 6 pm on Monday; the airline says operations are improving and ₹610 crore in refunds have already been cleared

Opposition seeks govt statement on IndiGo disruptions, flights chaos

The opposition on Monday demanded in the Lok Sabha that the government should inform the country about what it is doing in the wake of the IndiGo flight disruptions and the inconvenience being faced by the people at various airports across the country. Speaker Om Birla said Civil Aviation Minister K Rammohan Naidu will give a detailed statement on the matter in the Lower House on Monday or Tuesday. Speaking in the Lok Sabha soon after the Question Hour, Congress' deputy leader in the Lok Sabha Gaurav Gogoi said, "Through you (the Speaker), we request the government that the Civil Aviation Ministry should tell the country through this House that why people in all airports across the country since many days (are facing trouble), there are dialysis patients, people who have weddings in their house, people who want to reach their elderly, there is chaos at the airports." "We were told that even people wearing Hawai chappals will travel in airplanes but prices have soared to Rs 20,000, .

Delhi HC to hear plea seeking govt assistance amid IndiGo crisis on Dec 10

The Delhi High Court on Monday listed for hearing on December 10 a plea seeking directions to the Centre to provide support and refunds to passengers affected by the cancellation of hundreds of flights by IndiGo. The petition was mentioned for urgent hearing before a bench of Chief Justice Devendra Kumar Upadhyaya and Justice Tushar Rao Gedela. The counsel for the petitioner said they have filed a PIL on the IndiGo crisis issue. "Several people are stuck. The ground situation at airports is inhumane. We are expecting the court to pass orders to IndiGo and ground support staff for people stranded at the airports. There is no proper system for refunds," he said. When the court pointed out that the government has already passed some directions in the matter, the counsel responded in the affirmative. The bench said the PIL will be listed for hearing on Wednesday. Over 250 IndiGo flights were cancelled from Delhi and Bengaluru airports on Monday as the disruptions in the crisis-hit ..

SC refuses urgent hearing of plea on flight cancellations by IndiGo

The Supreme Court on Monday refused to accord urgent hearing to a plea seeking judicial intervention into cancellation of hundreds of flights by IndiGo, saying the Centre has taken note of the situation and has taken steps to address it. The top court said it was cognizant of the fact that lakhs of people are stranded at various airports. "It is a serious matter. Lakhs of people are stranded at the airports. We know that the government of India has taken timely action and cognizance of the issue. We know people may have health issues and other important issues etc.," Chief Justice Surya Kant, who was heading a bench comprising Justice Joymalya Bagchi, said. A lawyer mentioned the issue and said there have been a lot of flight cancellations by IndiGo over the last few days and passengers are suffering. "The cancellations are not informed to the flyers," he said, adding that around 2,500 flights are delayed and customers are suffering at 95 airports across the country. Over 250 Indi

How IndiGo's pursuit of profit triggered a nationwide aviation meltdown?

While the company has pledged a full recovery by Dec 10, the debacle threatens IndiGo's position in the industry and its ambitious expansion plans

IndiGo cancels over 220 flights in Mumbai, Delhi as disruptions continue

IndiGo cancelled more than 220 flights at Delhi and Mumbai airports on Sunday, as the disruptions entered the sixth day while efforts are on to normalise operations. The disruptions have resulted in hundreds of flight cancellations and delays in the last few days, causing hardships to thousands of passengers. Sources said at least 112 flights were cancelled at the Mumbai airport and 109 flights at Delhi airport. After cancelling approximately 1,600 of its 2,300 daily flights on Friday, the airline saw a reduction in disruptions on Saturday, with cancellations falling to around 800, according to sources. IndiGo CEO Pieter Elbers and COO and Accountable Manager Porqueras on Saturday received DGCA notices, seeking explanations within 24 hours on the massive flight disruptions. "The main objective (of operating just 700 flights on Friday) was to reboot the network, systems, and rosters so that we could start afresh today (Saturday) with higher number of flights, improved stability, an

IndiGo flight disruptions cause widespread travel woes across India

The chaos is not limited to the national capital but across the major metropolitan cities of the country

DGCA issues show cause notice to IndiGo CEO Elbers on flight disruptions

Aviation watchdog DGCA on Saturday issued a show cause notice to IndiGo CEO Pieter Elbers seeking an explanation for the massive flight disruptions, according to sources. For five days in a row, IndiGo has seen significant flight disruptions with hundreds of flight cancellations and delays, causing hardships to thousands of passengers. In the notice, the regulator said the large-scale operational failures indicate significant lapses in planning, oversight and resource management, the sources said. "... as the CEO, you are responsible for ensuring effective management of the airline but you have failed in your duty to ensure timely arrangements for conduct of reliable operations and the availability of requisite facilities to the passengers," the notice read. The Directorate General of Civil Aviation (DGCA) has also asked Elbers to reply within 24 hours. The notice also mentioned that the primary cause of the flight disruptions is non-provisioning of adequate arrangements to cater

Railways announces 89 special trains following IndiGo flight cancellations

The Railways announced 84 special trains across all zones for Saturday to help people facing travel disruptions due to the mass flight cancellations by IndiGo. In a coordinated move by the Railway Ministry, the trains, which are to make 104 trips, were arranged in the shortest possible time after analysis of train traffic situations in major cities such as New Delhi, Mumbai, Chennai, Bengaluru, Patna, and Howrah, among others. "The number of special trains and their trips might increase further depending on the traffic scenario. All zones have been asked to make use of all available resources, including rolling stock as well as manpower, to safely operate these trains for the convenience of lakhs of passengers stranded at different parts of the country due to flight cancellations," said Dilip Kumar, Executive Director, Information & Publicity, Railway Board. Officials said efforts are being made to make people aware about the trains, and some divisions have even disseminated ...

Air India announces waiver on change or cancellation of domestic bookings

Five days after the IndiGo flight disruptions that left thousands of passengers stranded at airports pan-India, Tata Group-owned Air India on Saturday said it has taken several measures to "help" fliers, including introducing a special waiver on change or cancellation fees on eligible domestic bookings. It also said Air India, along with its subsidiary Air India Express, has "proactively" capped economy airfares on non-stop domestic flights from December 4 to prevent the usual demand-supply dynamics applied by automated revenue management systems. It also said both carriers are also in the process of ensuring compliance with the latest directive on airfare caps announced by the Civil Aviation Ministry on Saturday. To provide greater flexibility, Air India and Air India Express have introduced a special waiver on change or cancellation fees on eligible domestic bookings, the airline said. With this, customers who booked their flights with either carrier until December 4 for travel .

DGCA panel to review disruptions as IndiGo says 95% connectivity restored

According to airport data accessed on Saturday, several major hubs reported significant cancellations by IndiGo. Hyderabad Airport recorded 69 planned cancellations

Action in IndiGo flight disruptions depending on inquiry: Govt official

Authorities will take appropriate action in the matter of IndiGo flight disruptions, depending on the inquiry committee findings, a senior government official said on Saturday. As flight disruptions continued for the fifth straight day, Civil Aviation Minister K Rammohan Naidu, along with senior civil aviation ministry officials, held a "serious meeting" with IndiGo CEO Pieter Elbers to review the situation and address the issues, the official said. The meeting, held in the national capital on Saturday, was attended by Civil Aviation Secretary Samir Kumar Sinha, and DGCA chief Faiz Ahmed Kidwai, among others. The official told PTI that the immediate priority is to restore normalcy in flight operations and the airline has been asked to ensure prompt refund of tickets. Against the backdrop of a large number of flights cancelled and delayed at various airports, causing hardships to thousands of passengers, aviation regulator DGCA has set up a four-member inquiry panel to ascertain the

Normalcy restored at airports across country: Govt after IndiGo chaos

Normalcy is restored at airports across the country and all necessary facilities are being provided to passengers, the Civil Aviation Ministry said on Saturday. Amid massive disruptions in flight operations due to crew shortage, IndiGo cancelled hundreds of flights, including 1,600 on Friday and over 800 on Saturday, since the crisis started earlier this week, leaving thousands of passengers stranded at airports across the country. IndiGo operates 2,300 flights across the country in a day. "Normalcy is restored at airports across the country and all necessary facilities are provided to passengers. Check-in and check-out are happening smoothly," the ministry said in a statement. Meanwhile, Mumbai International Airport Ltd (MIAL) said it has made arrangements to accommodate 25 grounded IndiGo aircraft at its facility. In a statement, MIAL further said it has implemented a range of initiatives to support passengers stranded at the terminal due to flight cancellations and operational

Operated 700 flights on Friday: IndiGo; points at 1,600 cancellations

Domestic carrier IndiGo on Saturday said it operated only 700 flights on Friday against its usual number of 2,300, suggesting 1,600 cancellations during the day. The airline had said it had cancelled "over 1,000 flights" on Friday, when IndiGo CEO Pieter Elbers, after maintaining a stoic silence on the crisis for three days, finally acknowledged that it was cancelling flights in big numbers. Besides cancelling a record number of flights in a day by any Indian carrier in the country's aviation history, IndiGo's on-time performance hit rock bottom at 3.7 per cent on Friday, triggered by disruption in operations amid the transition to the second phase of new flight duty and rest period norms for pilots, as per the Civil Aviation Ministry website. The second phase of these norms, which came into force from November 1 and consist of change in night definition to 12am-6pm from 12 am-5 pm earlier, and restricting number of night landings to two from six earlier, applies to all domestic ...

IndiGo crisis: DK Shivakumar urges govt to act fast, restore normalcy

With large scale flight cancellations by Indigo airlines leaving passengers stranded, Karnataka Deputy Chief Minister D K Shivakumar on Saturday urged the Centre to act immediately and bring the situation under control. He called the IndiGo fiasco a the direct result of the govt's monopoly model. Taking to social media platform 'X', Shivakumar said India is witnessing the worst aviation meltdown in its history. "Thousands of flights cancelled - leaving our people stranded everywhere". "The IndiGo fiasco is the direct result of the govt's monopoly model. And as always, it is ordinary Indians who are paying the price," he said. Shivakumar said that the Kempegowda International Airport in Bengaluru, which is India's 3rd busiest airport with nearly 40 million travellers a year, is in complete chaos. "This is hurting families, businesses and our national reputation. I urge the Union Government to act immediately and bring this situation under control. Our people deserve better," he ...

87% IndiGo fliers want service lapses probed under CP Act class action

As much as 87 per cent of respondents of a survey conducted on IndiGo passengers said they wanted service deficiency of the airline to be put under Class Action provision of the CP Act 2019, a statement said on Saturday. A class action provision is a legal mechanism that allows a group of people with a common grievance to collectively sue a company for acts like mismanagement or fraud. The survey was conducted by LocalCircles in the wake of domestic carrier IndiGo cancelling hundreds of flights in the last four days, leaving thousands of passengers stranded at various airports in the country, as airfares hit the skies. There have been class-action (or proposed class-action) lawsuits -- mostly outside India -- against airlines over refund, cancellation, compensation and related issues, it said. Beyond cancellations and delays, many IndiGo fliers raised serious concerns about refund integrity (deductions and delays), failed "zero-cancellation/insurance" promises, shifting itinerarie

Cancelled 800 flights today; addressing refund issues on priority: IndiGo

Domestic carrier IndiGo has said it cancelled over 800 flights on Saturday, much lower than Friday's number of more than 1,000, and it is addressing all customer refund issues on "priority". The airline, which has been granted major relaxations by the DGCA in the second phase of the new flight duty and rest period norms for pilots, after it told the aviation safety regulator that it was facing significant transitional challenges in roster planning and crew availability under Phase-2 FDTL requirements, also said it is working "determinedly" to bring its operations back on track across the network. "The number of cancellations on Saturday dropped below 850 flights, much lower compared to Friday. We are continuing to work towards reducing this number progressively over the next few days," IndiGo said in a statement. The airline's teams are focused on stabilising schedules, reducing delays, and supporting customers through this period, it said, adding, "We are also working closely with

MoCA directs IndiGo to trace and deliver baggage within next 48 hours

Civil Aviation Minister Ram Mohan Naidu Kinjarapu shared on X, announcing directives to IndiGo amid widespread cancellations and delays, ordering the airline to clear all pending passenger refunds

Travel operators offer 100% refunds amid Indigo flight cancellations

Leading travel operators increase customer support; MoCA invokes regulatory powers to ensure fair and reasonable fares charged by other airlines across all affected routes during the crisis

IndiGo flight disruptions: Govt imposes caps amid surge in ticket prices

The government on Saturday capped the airfares in the range of Rs 7,500 to Rs 18,000 depending on the distance amid soaring air ticket prices due to the IndiGo flight disruptions. The fare limits, excluding applicable charges, are not applicable for business class and UDAN flights, the civil aviation ministry said in an order. However, the order did not provide clarity on whether the caps are applicable for economy class tickets or both economy and premium economy class tickets. Under the limits, for a flight flying up to 500 kilometres, the fares are capped at Rs 7,500 and for 500-1,000 kilometres, the ticket price cap is Rs 12,000. For flights operating 1,000-1,500 kilometres, the fares are limited at Rs 15,000 and for above, 1,500 kilometres, the cap is Rs 18,000. The cap means that for a Delhi-Mumbai flight, which is covered in a distance of over 1,300 kilometres, the fare for at least the economy class is capped at Rs 18,000. The limits will be in place till the situation ..