Explore Business Standard
The Reserve Bank is developing more digital public infrastructure and payments intelligence platforms by leveraging artificial intelligence and application programming interfaces to enhance customer experience and strengthen the payments ecosystem, according to a senior central bank official. "We are also creating more and more DPIs. We are talking about the use of AI to create all those DPIs and APIs. Of course, AI and APIs are going to be the future of all these DPIs and for all your online activities," P Vasudevan, executive director of RBI, said while addressing at MPAI Merchant's Day 2026. He said the central bank is considering deploying artificial intelligence to enhance customer journeys and automate grievance handling as digital transaction volumes continue to increase. "For example, let us say I make a UPI transaction and I have an issue, the transaction doesn't get completed. It automatically picks up this as a grievance and tries to complete the journey. That's what UPI