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IndiGo, India’s largest airline, is facing one of its worst operational crises with mass flight cancellations and severe delays across major airports, leading to widespread passenger disruption and regulatory scrutiny. The Directorate General of Civil Aviation (DGCA) and the Ministry of Civil Aviation have sought explanations and asked the carrier to fast-track refunds, which have reportedly crossed ₹600 crore, even as InterGlobe Aviation’s stock has come under pressure. IndiGo has set up a crisis management group and launched a reboot of crew and aircraft scheduling, with the management expressing confidence that operations will stabilise around December 10 and flight numbers are already moving back towards normal levels. IndiGo Airlines commenced operations on 4 August 2006 with a service from New Delhi to Imphal via Guwahati. In December 2010, IndiGo replaced state-run carrier Air India as the third-largest airline in India, behind Kingfisher Airlines and Jet Airways with a passenger market share of 17.3%. The airline became the largest Indian carrier in passenger market share in 2012. In 2011, IndiGo placed an order for 180 Airbus A320 aircraft in a deal worth $15 billion. The same year, the airline got the permission to launch international flights. On 17 August 2012, IndiGo became the largest airline in India in terms of market share, surpassing Jet Airways. In January 2013, IndiGo became the second-fastest-growing low-cost carrier in Asia, next only to Indonesian airline Lion Air. In August 2015, IndiGo placed an order of 250 Airbus A320neo aircraft worth $27 billion, the largest single order ever for Airbus. IndiGo announced a $460-million initial public offering (IPO) on 19 October 2015, which opened on 27 October 2015.
An official said 48 arrivals and 49 departures were cancelled at the airport
The airline said reduced visibility in the early hours could affect flight operations, leading to delays or schedule changes
Updated On: Dec 21 2025 | 6:28 AM ISTBefore the crisis, the airline operated a total of 2,300 flights per day - about 2,000 domestic and about 300 international
Updated On: Dec 18 2025 | 11:42 PM ISTFrom aviation to finance, regulatory failures marked India's economy in 2025, exposing weak state capacity and the urgent need to redesign how regulators function
Updated On: Dec 18 2025 | 10:06 PM ISTIndiGo on Saturday temporarily suspended flights to and from the Middle East in view of the evolving situation in Iran. "In view of evolving airspace restrictions around Iran and the Middle East, all flights to and from the Middle East are cancelled till 0000 hrs," it said in a post on X. The suspension is till 0000 hours IST. Services have been suspended to and from Dubai, Jeddah, Doha, Abu Dhabi, Dammam, Bahrain, Sharjah, Kuwait and Ras Al-Khaimah, according to a source. The airline said these measures have been instituted as the safety and security of its customers and crew is the highest priority. "Our teams are continuously monitoring the evolving situation and recalibrating operations to minimise disruption as much as possible," it added. Meanwhile, Air India Express said that in view of the developing situation in parts of the Gulf region, it has suspended all west-bound international flights. "We continue to closely monitor the evolving situation and will proactively rev
IndiGo has appointed Captain Rohit Rikhye as the new Head of Operations Control Centre (OCC) in place of Jason Herter, the first rejig at the airline's senior management level after the massive operational disruptions in December last year. In January, aviation regulator DGCA took various actions against the airline, including imposing penalties totalling Rs 22 crore and asking dismissal of a senior vice-president, in relation to the operational disruptions. In an internal communication on Friday, the airline said Rohit Rikhye has been appointed as the Head of OCC with immediate effect. He would report to Chief Operating Officer (COO) Isidre Porqueras. Rikhye, who has been with the airline for over 11 years, was serving as Chief Pilot -- Standards, QA & Ops Safety. Meanwhile, Herter is moving out of the airline. According to the communication, Rikhye would lead the OCC, which manages real-time coordination and oversight of flight operations, including flight planning, tracking, .
Hours after a Shillong-bound IndiGo flight was grounded at the city airport following a bomb threat that later turned out to be a hoax, a fresh security scare was reported on a Dibrugarh-Kolkata flight on Saturday evening after a suspicious message was found inside the aircraft toilet, officials said. The IndiGo flight 6E 6894 landed safely at 7.37 pm at Netaji Subhas Chandra Bose International Airport and was immediately taken to the isolation bay as per security protocol. All passengers were safely deboarded, the statement said. The message, reportedly written with lipstick, was found inside the aircraft toilet, "indicating a bomb threat," it added. Earlier in the day, a Shillong-bound aircraft was stranded at Kolkata airport for around four hours following a bomb threat. The IndiGo flight 6E 7304 was moved to the isolation bay after the discovery of a handwritten note claiming that a bomb had been placed on the plane, it said. The threat, however, later turned out to be a hoax,
IndiGo on Friday said it has been slapped with a penalty of little over Rs 1.27 crore related to GST input tax credit, and that it will challenge the order. In a filing to the BSE, the airline's parent InterGlobe Aviation said it has been denied input tax credit availed, and has received demand along with interest and penalty by Office of the Joint Commissioner of State Tax, (Appeals) IV Bandra, Mumbai. "The company believes that the order passed by the authorities is erroneous and it has a strong case on merits, backed by advice from external tax advisors," it added. The fine totalling Rs 1.27 crore is for the July 2017 to March 2018 period. While noting that there is no significant impact on financials, the company also said it would contest the same before the appropriate authority.