Cloud telephony firm Exotel acquires conversational AI platform Cogno AI

Cloud telephony firm Exotel said it has acquired Cogno AI, an artificial intelligence-powered omnichannel cloud communication platform. The acquisition will add conversational AI and co-browsing capabilities to its product suite and bring it one step closer towards being an AI-powered customer engagement platform.

The funding amount for the transaction, which is a part cash and part stock deal, was not disclosed.

Cogno AI is a conversational AI platform with an omnichannel chatbot, live chat, and co-browse capabilities. It provides customer engagement solutions for enterprises including monitoring customer sentiments, seamless onboarding of new customers, zero contact resolution for existing customers, and various digital