You are here: Home » Companies » News
Business Standard

Delhi airport ranked first globally for service quality

Along with Delhi, Kolkata airport has won the award for best improvement amongst airports in the Asia-Pacific region

BS Reporter  |  Mumbai 

GMR group-run Delhi airport has been ranked the best airport for service quality among airports handling 25-40 million passengers annually.

The award was announced on Monday by Airport Council International based on passenger survey at 300 airports around the world.

Along with Delhi, Kolkata airport has won the award for best improvement amongst airports in the Asia-Pacific region.

These awards represent passengers' views on 34 key service indicators and are an objective and accurate indicator of the top worldwide performing airports with regard to passenger service.

"Airports are more than simply points of departure and arrival," said Angela Gittens, Director General, ACI World. "They are complex businesses in their own right. As such, a focus on serving the passenger has become increasingly important to ensuring success. In the fast-changing landscape of worldwide aviation, Airport Service Quality is the key to understanding how to increase passenger satisfaction and improve business performance," she added.

Dear Reader,


Business Standard has always strived hard to provide up-to-date information and commentary on developments that are of interest to you and have wider political and economic implications for the country and the world. Your encouragement and constant feedback on how to improve our offering have only made our resolve and commitment to these ideals stronger. Even during these difficult times arising out of Covid-19, we continue to remain committed to keeping you informed and updated with credible news, authoritative views and incisive commentary on topical issues of relevance.
We, however, have a request.

As we battle the economic impact of the pandemic, we need your support even more, so that we can continue to offer you more quality content. Our subscription model has seen an encouraging response from many of you, who have subscribed to our online content. More subscription to our online content can only help us achieve the goals of offering you even better and more relevant content. We believe in free, fair and credible journalism. Your support through more subscriptions can help us practise the journalism to which we are committed.

Support quality journalism and subscribe to Business Standard.

Digital Editor

First Published: Tue, February 17 2015. 12:00 IST
RECOMMENDED FOR YOU
.