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Drive-through restaurant biz zooms over 400% during Covid-19 pandemic

Sales high; fast-food and cafe chains increase focus on segment

Westlife has around 70 drive-throughs in the west and south of India. In the north and east regions, McDonald’s has close to 30 drive-through outlets.
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Westlife has around 70 drive-throughs in the west and south of India. In the north and east regions, McDonald’s has close to 30 drive-through outlets.

Viveat Susan Pinto Mumbai
There’s a new kind of restaurant emerging as social distancing norms force businesses to rethink operations. It's called a drive-through restaurant, which allows consumers to purchase their products without getting out of their cars.

While the trend has been popular abroad for some time, drive-throughs in India are picking up pace now. For instance, in the last three months, brands such as Tata Starbucks, KFC, and Pizza Hut have launched drive-through or kerb-side delivery services at their restaurants to catch consumers nervous about dining in.

Estimates suggest that the number of drive-through or kerb-side delivery points have grown over five