Snapdeal partners with Sama for online dispute resolution, sees success

In the pilot, which looked at a few hundred cases, Snapdeal and Sama helped settle a 100, with an overall success rate of 50 per cent

Snapdeal
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The pilot programme, called

Neha Alawadhi New Delhi
E-commerce marketplace Snapdeal has partnered with online dispute resolution (ODR) platform Sama to resolve customer complaints, with a success rate of 50 per cent in a recent pilot.

In the pilot, which looked at a few hundred cases, Snapdeal and Sama helped settle a 100, with an overall success rate of 50 per cent.

First Published: Jun 17 2021 | 9:42 PM IST

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