Lloyd’s Register Group, a global independent risk and safety assurance organisation, has selected Infosys, India’s second largest software exporter, as its information systems transformation partner.
Infosys will build and deploy consistent technology platforms across Lloyd’s Register’s 238 offices in 168 countries.
After completing a rapid growth phase, Lloyd’s Register Group now embarks on a programme to make its technology platforms more responsive to its operations. This transformation aims to deliver an improved experience to customers around the world as well as other targeted initiatives and business benefits during the next five years, Infosys said in a statement to NSE.
Program highlights include implementation and deployment of a global CRM system based on the Oracle Business Suite, faster decision-making by the sales teams based on timely customer management information.
Atul Hindocha, Chief Information Officer at Lloyd’s Register Group, said, “Infosys has a track record in our sector that helped them understand our business. They knew how to migrate our existing systems to an environment that is more efficient to manage – and more effective for our business. The pace of change in our industry means we need a partner that can be agile and flexible over a number of projects in the coming years.”
Mukul Gupta, Regional Head of Energy, Utilities and Services at Infosys in Europe said, “Lloyd’s Register Group faced a diverse range of technologies and a multi-supplier landscape. We will bring our substantial Oracle experience and consulting practice to ensure the consolidation to an Oracle platform strategy drives an improved customer experience around the globe.”
The transformation program with Lloyd’s Register Group deepens the experience Infosys has in supporting global certification and accreditation firms. The company now works with four of the world’s leading certification bodies, combining industry knowledge with technology expertise.
