The Covid-19 pandemic may well become a ‘black swan’ moment for the IT outsourcing services industry, ringing in fundamental changes ranging from the delivery model and contract specifications to the accelerated adoption of specific technologies.
The crisis is prompting stakeholders to tweak their established practices in multiple ways. According to industry watchers, while the existing delivery model is likely to have a higher remote working component in future, clients are also expected to renegotiate on deal pricing, asking for more ‘outcome-based’ ...
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