Moving to 'intelligent operations' will help businesses thrive, says report

Vantage point: Insights from cutting-edge research

Organisations that leverage intelligent operations to make decisions and act in real time will be best placed to thrive in future, according to a report from HfS Research and Accenture. Based on survey research of 460 respondents across the globe, the report found that organisations which harness the combination of innovative talent, diverse data, and applied intelligence will be in the best position to overcome digital disruption and utilise data-driven insights to drive superior business outcomes and enhance the customer experience.

The move towards intelligent operations is fast becoming a make-or-break proposition for organisations, with 80 per cent respondents saying they