You are here: Home » Companies » News
Business Standard

Taking all shelf space: Why Reliance Retail will be a tough act to follow

Reliance Retail is everywhere, and its consumers can do just about everything - entertainment to payments and financial product purchase - that business model is hard to emulate, writes Arvind Singhal

Topics
Reliance Retail | Reliance Industries | E-commerce firms

Arvind Singhal 



Arvind Singhal
Arvind Singhal, Chairman, Technopak

This article was published on January 23, 2020. It is being shared again because of the following developments:

Silver Lake to invest Rs 7,500 cr in Reliance Retail for 1.75% equity

KKR in advanced talks to invest $1 billion for stake in Reliance Retail


For last several years, the buzzword in the world of retail is “omnichannel”. However, the real big deal in the making is “omnipresent” (or “ubiquitous”) retail. Slowly but steadily some of the largest e-commerce such as and Alibaba have created their own proprietary ecosystems that engage their hundreds of millions of customers into an ever-expanding suite of products and services 24 x 365. These behemoths have moved far beyond purveying physical merchandise to end consumers or businesses using a combination of digital and physical retail platforms. Amazon’s engagement with its customers and consumers includes merchandise, entertainment, and a host of web services. Alibaba’s engagement with its customers and consumers includes merchandise, publishing, mapping data, financial products, entertainment, instant messaging, and healthcare.

TO READ THE FULL STORY, SUBSCRIBE NOW NOW AT JUST RS 249 A MONTH.

SUBSCRIBE TO INSIGHTS

What you get on Business Standard Premium?

  • icon Unlock 30+ premium stories daily hand-picked by our editors, across devices on browser and app.
  • icon Full access to our intuitive epaper - clip, save, share articles from any device; newspaper archives from 2006.
  • icon Curated newsletters on markets, personal finance, policy & politics, start-ups, technology, and more.
  • icon Pick your 5 favourite companies, get a daily email with all news updates on them.
  • icon 26 years of website archives.
  • icon Preferential invites to Business Standard events.

OR

Dear Reader,

Business Standard has always strived hard to provide up-to-date information and commentary on developments that are of interest to you and have wider political and economic implications for the country and the world. Your encouragement and constant feedback on how to improve our offering have only made our resolve and commitment to these ideals stronger. Even during these difficult times arising out of Covid-19, we continue to remain committed to keeping you informed and updated with credible news, authoritative views and incisive commentary on topical issues of relevance.


We, however, have a request.

As we battle the economic impact of the pandemic, we need your support even more, so that we can continue to offer you more quality content. Our subscription model has seen an encouraging response from many of you, who have subscribed to our online content. More subscription to our online content can only help us achieve the goals of offering you even better and more relevant content. We believe in free, fair and credible journalism. Your support through more subscriptions can help us practise the journalism to which we are committed.

Support quality journalism and subscribe to Business Standard.

Digital Editor

First Published: Thu, January 23 2020. 17:44 IST

.