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Air India says staff made error of judgment in handling urination incident

Airline's report to National Commission for Women acknowledges delay in reporting incident to regulator


Air India. Photo: Bloomberg

Aneesh Phadnis Mumbai
Air India has said its cabin crew and ground staff made an error of judgment in handling the urination incident on a New York-Delhi flight on November 27. The incident could have been handled better, said the airline in an action-taken report to the National Commission of Women (NCW)

The airline acknowledged that it failed to quickly report the incident to the Directorate General of Civil Aviation (DGCA) and an internal committee dealing with unruly passenger behavior.

Shankar Mishra, the now-sacked executive of US-headquartered Wells Fargo, urinated on a co-passenger in the aircraft’s business class cabin. The incident

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First Published: Jan 18 2023 | 2:43 PM IST

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