RBI, Home Ministry circulars on ATM security, logistics miss deadlines

Software upgrade of bank ATMs will be delayed

The Reserve Bank of India’s (RBI’s) and Ministry of Home Affairs’ (MHA’s) circulars pertaining to the security features of automated teller machines (ATMs) and business logistics have gone unheeded. 

These circulars, issued between April 2018 and August 2019, concern issues ranging from Windows 7 software upgrades at ATMs, anti-skimming card-readers to enhanced security details to be complied with by cash-in-transit firms.

Banks are now set to miss the Windows 7 software upgrade deadline of January 2020, even as complaints received by the banking ombudsman on ATM and debit-card transactions rose to 36,539 in 2018-19 (FY19), from 24,672 in 2017-18, according