Customer complaints against banks rise, but so does resolution

Customer complaints against banks, NBFC and fintech firms to the RBI rose during the lockdown period, but so did the disposal rate, indicating better efficiency in meeting such complaints at the central bank. 

The annual ombudsman report, released on Wednesday, of the central bank deals with three separate ombudsman schemes pertaining to banks, NBFCs and fintech. 

However, all three schemes now have been merged into one integrated ombudsman scheme.