Digital banking can mask risks, say CROs at Business Standard webinar

Efforts to identify key personnel risks need to increase by many notches, given the amount of investments being made in technology, and the number of digital transactions

The exponential rise in digital banking has made it tough to assess the underlying risks given its faceless nature. This was the consensus among chief risk officers (CROs) at the second panel discussion held as part of Business Standard’s webinar series, in association with SAS, on ‘Reimagining customer experience in new lending models’.
 
A related aspect that shone through was that efforts to identify key personnel risks have to increase by many notches, given the amount of investments being made in technology, and the number of digital transactions.
 
The participants were Biswajit Das, CRO of Bandhan Bank; Dilip