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Private sector lender IndusInd Bank has launched a new customer-centric service titled Video Branch. This offering enables the customers to do a video conference with the bank staff. They can schedule a video call with the Branch Managers/Relationship Mangers or connect to the central Video Branch instantly.
This initiative in the banking industry which facilitates customers to interact with the Video Branch at their own convenience either from his desktop/laptop computers or Apple and Android smart phones. This facility will be available to all existing and new customers of IndusInd Bank.
The new facility allows customers to interact with their branches through a Video Branch app from Google Play Store and Apple App Store on their smart phones or avail this facility on the desktops through the bank website.
This service enables customers to benefit the present Contact Centre services and four financial transactions - FD booking, RTGS, NEFT & funds transfer through a video chat with the Contact Centre executive instantly or arrange a video call with the branch manager/relationship manager.
Sumant Kathpalia, Head - Consumer Banking, IndusInd Bank said, "In a move to digitise the banking experience for all customers, IndusInd Bank Video Branch is a 24x7 unique innovative service allowing customers to interact Face-to-Face with their bank branch using their desktop, tablet or smart phone. IndusInd Bank customers can now do all the transactions they do at a bank branch without going to it, right from the comfort of their office or home using the Video Branch App."
In line with the theme of Responsive Innovation, IndusInd Bank has launched products and services such as Cash on Mobile, Choice Money ATMs, Direct Connect, Quick Redeem Service, and the latest being My Account, My Number service propositions.
