 "RBI, Reserve Bank of India")
The integrated ombudsman scheme launched by the Reserve Bank of India (RBI), which, essentially, amalgamates three existing ombudsman schemes into one, creating a ‘one nation, one ombudsman’ mechanism, will go a long way in boosting customer confidence in the banking system and make the grievance redressal process seamless by providing a single platform to customers for getting speedy resolutions.
The scheme, RBI says, will provide cost-free redress of customer complaints involving ‘deficiency’ in services rendered by entities regulated by RBI, if not resolved to the satisfaction of the customers or not replied within a period of 30 days by the
