We have used Gandhigiri to shame defaulters: PNB's Usha Ananthasubramanian

Punjab National Bank (PNB) has made a name for itself in recovery of bad loan dues. Usha Ananthasubramanian, managing director and chief executive officer of the government-owned lender, talks to Dilasha Seth and Indivjal Dhasmana on the details, and allied matters. Edited excerpts:

How has PNB managed a good show on non-performing assets (NPAs), while other (public sector) banks are struggling?

There are large assets that are consortium-driven, while smaller assets are solely bank-driven. The major success behind robust recovery performance has come from our war room. It is a small set of six-seven people that monitor (NPA) accounts. They