United Airlines does it again, removes engaged couple from plane

An engaged couple flying on United Airlines from Houston, Texas, to their wedding in Costa Rica were removed by a federal law enforcement officer from the flight on Saturday amid disputed circumstances, according to media reports.

The removal comes at a time of heightened scrutiny of the airline's approach to customer service after a video emerged a week ago showing security officers dragging a bloodied passenger off an overbooked United Express flight in Chicago.

United said the couple repeatedly tried to sit in more expensive seats for which they had not paid and would not follow flight crew instructions, according to the