Persistent Systems and Attivio announces Engage 360 on Salesforce AppExchange

To improve customer service productivity and effectiveness

Persistent Systems and Attivio announces Engage 360, on the salesforce AppExchange. Built on Attivio's Cognitive Search and Insights Platform, Engage 360 helps organisations improve customer service productivity and effectiveness with optimised turnaround on customer issues and cases, better mean time resolution, faster agent on-boarding and effective service supervision. The result is better customer satisfaction and loyalty, improved service staff productivity and fulfilment and higher customer and staff retention rates.

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