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Affordable health care is benefiting from AI

CallHealth's experience is proof that India needs a national level electronic medical database

Novartis
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Novartis is addressing the pricing question with a new type of agreement: For patients whose care is covered by the US govt programmes, the company will only get paid if patients show signs that the treatment is working within a month | Photo: istock

Pranjal Sharma
A set of screens across the wall display rapidly moving figures that are tracking health care information and service being provided to thousands of patients. This is the mission control centre of healthtech company CallHealth based in Hyderabad’s Gachibowli neighbourhood. The control centre allows the company to monitor and assess realtime information. 

The young company led by an experienced team delivers a doctor consultation every 30 minutes, a customer every 1.36 minutes and medicine delivery 2.26 minutes. This focus on precise numbers is driving the growth of CallHealth, which is offering unique artificial intelligence based services by bringing patients and providers
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