Preet Kamal Singh purchased a Videocon DDB LED television on October 23, 2014, from Pinky Electronics, an authorised dealer. He had paid Rs 33,014. The manufacturer had given a five-year warranty for the product.
The television soon developed defects and stopped functioning. Singh took up the issue with the manufacturer whose service engineers made repeated attempts to correct the fault, but did not succeed. The set-top box was also found to be defective and failed within a month of purchase, yet it was not replaced.
As the manufacturer failed to resolve the issues, Singh filed a complaint before the District Forum. Videocon
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