In the eye of the AI storm

A five-point charter for the Indian IT-BPM services industry for sustained relevance

The march of the machines is well and truly under way. And, it looks like they are in no mood to stop anytime soon. Having been confined to the realms of academic research and science fiction for decades, artificial intelligence (AI) has finally become mainstream, making its presence felt across many industries.

Auto makers are aggressively deploying machine learning, image recognition and other cognitive technologies for developing self-driving car prototypes. Health care providers are experimenting with AI to figure out new ways of delivering preventive care and diagnosis. Financial institutions have begun applying the technology to automate services such as credit