Future Retail, a company that runs chain stores under the brand name Big Bazaar, filed 14 revision petitions before the National Commission against the order of the Chandigarh State Commission holding it liable for charging its customers for carry bags.
These customers had filed individual complaints against Big Bazaar accusing it of deficiency in service and unfair trade practice for levying an extra charge for providing carry bags for items purchased from its outlets. The retail chain contested, contending there was nothing wrong in doing so. The District Forum passed identical orders in each case, ordering Big Bazaar to refund the
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