Travails of a 'priority' customer

One of the pleasures of visiting your bank branch in a small town is that you are immediately shown into the manager's room

I don’t know what exactly to attribute it to: The small town nature or the changing times. For banking, as I knew it in Mumbai over a decade and a half ago, doesn’t seem to be the same now in Bolpur, Santiniketan.

Immediately after I had relocated from Mumbai, one of the largest private sector banks opened a branch here.  Having seen the insides of the other public sector banks before that, I was thrilled to open an account at a branch, the milieu of which was familiar to my Mumbai returned eyes.

Now thanks to electronic banking, I hardly ever visit