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Forum slaps Rs 25,000 fine on Coca-Cola's bottling arm

Press Trust of India  |  Indore 

The district consumer forum here has imposed a fine of Rs 25,000 on India's bottling arm and three other respondents in a case where a worm was found in a sealed soft drink of the company nearly 10 years ago.

and member said Tuesday that the recovery of the worm in the soft drink amounted to deficiency in service.

The forum disposed of a petition filed by local resident Naveen Jain against Hindustan Beverages (HCCB), the bottling arm of India.

"The fault in service provided by the respondents has inflicted mental torture to the petitioner and for this the respondents should pay Rs 25,000 to him in two months," the forum observed in its nine-page order.

The forum directed the respondents to pay Rs 8 as well to the petitioner -- the price at which he bought the worm-infested cold drink then.

It also imposed a cost of Rs 3,000 on the respondents to be paid to the petitioner, who had spent the sum on suing them.

Jain had filed a petition with the forum stating he had bought 12 bottles of 'Sprite', a soft drink created by Coca-Cola, from a shop, Raj Enterprises, located on the Dhar Road here on April 29, 2009 for the birthday party of his son.

The petitioner stated that when he went home he found a worm in one of the bottles.

Thereafter, Jain filed complaints with Madhya Pradesh-based plant at district, the company's Indore office and two local firms and

In its defence, the HCCB rejected the petitioner's claim and said they make high quality soft and their bottles are sealed with automatic computerised machines.

After this, the packed soft drink bottles are carted out of the plant, the company had told the forum during the hearing of the petition.

(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)

First Published: Thu, March 14 2019. 00:25 IST