A UAE-based bank has introduced an Interactive Teller Machine (ITM) that enables customers to interact with video personal teller without any timing limitations or queuing.
Emirates NBD has launched ITM which is developed by US-based NCR, a global leader in consumer transaction technologies, will be offering banking services at extended hours at the bank's branch, with four additional locations planned over the next few months.
It offers services such as encashment or deposit of multiple cheques and enquiries about accounts, cards and loans, in addition to cash deposit and withdrawal.
"With the Interactive Teller Machine, we have redefined convenience banking," said Suvo Sarkar, Senior Executive Vice President & Group Head - Retail Banking and Wealth Management, Emirates NBD.
"For the first time, customers banking at a terminal can interact with a teller via video and conduct transactions never-before offered via terminal by a bank in the UAE," Sarkar said.
