Vision, Value And Courage

Encourage diverse voices in the running of the business. Galaxys promoters laid considerable emphasis on mutual confidence and faith, making it easy to reach decisions and agreements quickly. The profile of the promoters helped their middle class upbringing, and emphasis on education made the partners try to go beyond the mediocre, and set their sights far ahead.

Build an organisation. The average age of Galaxy employees today is 30 years. Patil says, "More than experienced people, we believe in taking fresh, young people and developing them to equip us for the future." Avers Ramakrishnan, "In the management institutes, I invite the students to come and write history with us. I tell them, 'tomorrow one of you could be the Chairman of Galaxy.'". B A Pai, Galaxys director finance, points out to the eighteen year old charter and says, As it says here, we believe our people should work with us, and not work for us." Along with it, the directors have a firm belief in empowerment, cross functional training of their people, and developing their employees avenues for self-expression.

 

Push the envelope constantly. Galaxys trump card was inviting themselves to be constantly challenged. They sought customer feedback, and move from quality testing to quality assurance. The Galaxy prescription: Hang on to each of your customers feedback as if life depended on it.

Foster a greater degree of transparency Galaxy would invite customers to their plants, and share with them their documented systems. That enabled Galaxy to gain access to the customers future plans in turn and also align the organisation to meet the customers needs, for today and for the future.