Business Standard

Over 31,179 fake customer care numbers duping Indian consumers: Report

About 44% of the fake numbers are from outside India; 80% of those from India were found to be valid and still operational

hacking, cyberfraud, cyber threat, security, privacy, phone tapping, surveillance

Sourabh Lele New Delhi
Fraudsters are cashing in on the gullibility of anxious consumers trying to reach out to the customer service department of an entity by duping them with fake customer numbers and links. Cyber threat analytics company CloudSEK has detected over 31,179 fake customer care numbers defrauding consumers in 2022.

CloudSEK’s AI-powered tool XVigil found that scammers often use social media posts including brief descriptions and links along with the fake care numbers they intend to spread. The report also revealed that the embedded links redirect users to fake domains and fake Whatsapp or Telegram accounts. About 44 per cent of the

Don't miss the most important news and views of the day. Get them on our Telegram channel

First Published: Feb 24 2023 | 9:45 PM IST

Explore News

To read the full story, subscribe to BS Premium now, at just Rs 249/ month.

Key stories on are available only to BS Premium subscribers.

Register to