The pandemic has seen a proliferation of digital bureaucracy, adding to the inconveniences of everyday life and travel.
Perhaps all the new apps, QR codes and endless clicking haven’t fazed the web wizards. But what of the millions of digital dinosaurs like me who don’t worship our gadgets? If even my nimble children stumbled down the rabbit hole of the British government’s online Passenger Locator Form and failed to find the right Covid PCR test providers due to badly designed IT, what chance do I have?
One answer is go to Estonia, the Baltic republic with a tiny population (just

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