Have asked for hassle-free refunds to tourists: Tourism Min Shekhawat

Following the Pahalgam terror attack, the Centre has urged airlines, hotels, and tour operators to offer hassle-free refunds to anxious tourists reconsidering travel to Kashmir

The central government is offering its unstinted support to tourists in Jammu and Kashmir who wish to return home following the terror attack in Pahalgam, Union Tourism Minister Gajendra Shekhawat said on Wednesday.

 

In a post on X, Shekhawat wrote, "In light of yesterday's tragic incident in Kashmir, many tourists are understandably anxious and reconsidering their travel plans. I've spoken to the concerned authorities and urged airlines, hotels, and tour operators to allow full refunds without hassle."

 

In light of yesterday’s tragic incident in Kashmir, many tourists are understandably anxious and reconsidering their travel plans.  I’ve spoken to the concerned authorities and urged airlines, hotels, and tour operators to allow full refunds without hassle.

— Gajendra Singh Shekhawat (@gssjodhpur) April 23, 2025

 

 

Meanwhile, Jammu and Kashmir Chief Minister Omar Abdullah also acknowledged the concerns of tourists. In a post on X, he said, "Although it is heartbreaking to see the exodus of our guests from the valley after yesterday's tragic terror attack in Pahalgam, at the same time we totally understand why people would want to leave." 

It’s heartbreaking to see the exodus of our guests from the valley after yesterday’s tragic terror attack in Pahalgam but at the same time we totally understand why people would want to leave. While DGCA & the Ministry of Civil Aviation are working to organise extra flights,… pic.twitter.com/5O3i5U1rBh

— Omar Abdullah (@OmarAbdullah) April 23, 2025

Security beefed up in Kashmir

 

Authorities in Srinagar have established a control room at the airport to assist passengers and ensure smooth departures. This initiative is part of broader security efforts following the recent terror attack that has left at least 26 people dead.

 

The Union Territory administration is collaborating with airlines to facilitate the return of the victims' mortal remains and provide support to grieving families travelling across India. 

 

The attack, which occurred on Tuesday afternoon near the Baisaran meadow close to Pahalgam town, resulted in the deaths of 26 individuals, most of them tourists. This also stands as the deadliest assault in the Kashmir Valley since the 2019 Pulwama bombing.

 

In the wake of the attack, travel agencies in Delhi reported that nearly 90 per cent of bookings for Jammu and Kashmir have been cancelled by tourists over security concerns. Popular destinations, including Gulmarg, Hajan Valley, and the Tulip Gardens, had seen a significant number of visitors before the incident. 

Refunds, rescheduling for tourists 

In response to the crisis, several airlines and travel platforms have introduced measures to assist affected passengers. Air India, IndiGo, and EaseMyTrip are offering complimentary rescheduling and full refunds for bookings made before April 22, applicable for travel until April 30.

 

To further support travellers, Air India and IndiGo have arranged special flights from Srinagar to Delhi and Mumbai. These airlines have also waived cancellation and rescheduling fees for affected routes, offering flexibility during this challenging time.

 

EaseMyTrip has similarly extended waivers and is working closely with airlines and local authorities to ensure seamless communication and updates. The company's founder, Nishant Pitti, assured customers of their commitment to reducing inconvenience.  

In light of the ongoing situation in Srinagar, we @EaseMyTrip are fully committed to supporting our customers who are traveling to or from Srinagar. We understand the uncertainty this situation may cause and are here to minimize any inconvenience to your travel plans.  To ensure…

— Nishant Pitti (@nishantpitti) April 23, 2025

 

In a post on X, he wrote “Your safety and convenience remain our top priorities. We have extended free change and cancellation waivers for all bookings made on or before April 22, applicable for travel up to April 30. We are closely coordinating with airlines and local authorities and will share regular updates.”