Page 31 - Air India

DGCA fines Air India Express for non-compliance with compensation rules

The civil aviation ministry introduced a charter of passenger rights in 2019, mandating airlines to inform passengers of any flight cancellation at least two weeks prior to the scheduled departure

Air India adds 7 regional languages to enhance customer support services

Air India on Tuesday said it has enhanced its customer support services by adding seven new languages to its IVR system, including Marathi, Punjabi, Tamil, and Malayalam, besides the existing English and Hindi. IVR (Interactive Voice Response) system will now automatically recognise the customer's language preference based on the user's mobile network, eliminating the need to manually choose a language, and thereby reducing the response time, the airline said in a statement. The seven languages that have been in the airline's round-the-clock customer support services are Bengali, Kannada, Malayalam, Marathi, Punjabi, Tamil and Telugu, the statement said. Air India has recently set up five new contact centres, offering round-the-clock assistance to its customers worldwide with dedicated desks for premium and frequent flyers. Special assistance in Indian languages to Air India customers will be available from 0800 am to 2300 pm, every day, the airline said.

Air India fined Rs 99 lakh for operating flight with unqualified pilots

Regulator says incident in July had 'significant safety ramifications'

Indian carriers almost catch up with Emirates on the Dubai route

According to Cirium, between April and July this year Emirates controlled more than half the seat capacity of 2.3 million and 36 per cent of the 9,410 flights

DGCA slaps Rs 90 lakh fine on Air India for flying with unqualified crew

Air India Director of Operations and the Director of Training also face Rs 6 lakh and Rs 3 lakh fines, respectively

LIVE news: Delhi police has withdrawn security of women wrestlers, says Vinesh Phogat

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40% of our traffic from India goes beyond Singapore: Scoot Airline

Scoot, which currently operates 80 flights per week between Singapore and six cities in India, is a subsidiary of Singapore Airlines

Bomb threat scare on Air India flight from Mumbai a hoax, say police

A bomb threat message in the washroom of an AI flight from Mumbai that resulted in a full emergency being declared at the Thiruvananthapuram airport here on Thursday turned out to be a hoax according to the police. A senior officer of the Thiruvananthapuram city police said the threat was a hoax. The police also said that no explosive was found on the aircraft after an intensive search carried out by security agencies. The emergency declared at the airport in the morning was withdrawn around 12.10 pm, airport sources said, adding that all the 135 passengers who travelled on the flight were permitted to leave at 12.45 pm. Police have launched an investigation into the incident. Earlier in the morning, the pilot of the aircraft informed the ATC about the threat after a 'Bomb in flight' message, written on a tissue paper, was found in the washroom of the plane, the sources said. The bomb threat was communicated by the pilot at 7.30 am as the aircraft approached the Thiruvananthapura

Thiruvananthapuram Airport declares emergency after bomb threat on flight

There were 135 passengers onboard the Air India flight when the pilot contacted Air Traffic Control about the bomb threat

Air India begins offering wireless inflight entertainment service

Air India on Wednesday said it has started providing wireless inflight entertainment service in its existing wide body aircraft till completion of retrofit. Many passengers have been complaining about glitches and non-functional inflight entertainment systems in some aircraft of the Tata Group-owned airline, which is in the process of retrofitting its old fleet and inducting new planes. The new inflight entertainment service 'Vista', which was recently introduced in its existing wide body fleet, will also be made available in narrow body planes. It will not be available in the newly-inducted B777 and A350 aircraft, according to a release. Vista has been introduced in the existing wide body fleet to provide customers with uninterrupted entertainment until the retrofit, it added. Air India's new wide-body planes have a new inflight entertainment system. The airline has an operational fleet of 140 aircraft. With Vista, passengers can stream content on their personal electronic device

Highlights of day: Hero MotoCorp gets over Rs 17 cr tax notice from Delhi GST authorities

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Air India cabin crew assaulted at London hotel, airline begins probe

A female cabin crew member of Air India was allegedly assaulted by an intruder at a London hotel earlier this week, according to sources. The airline is pursuing the matter with the local police. In a statement, an Air India spokesperson said it was "deeply anguished by an unlawful incident of intrusion at a hotel, operated by a major international chain, that affected one of our crew members". Sources in the know said a homeless man barged into the room at the hotel where the female cabin crew was staying and assaulted her. As she shouted, others staying nearby came and rescued her and the person was caught, they added. One of the sources said the cabin crew was allegedly sexually assaulted at the hotel while two other sources claimed it was a physical assault. The incident happened at a star hotel near the London Heathrow airport, the sources added. The airline in the statement said it is providing all possible support to the colleague and their broader team, including profess

London bound Air India flight returns to Mumbai due to technical glitch

Air India has promised the passengers cancellation and complimentary rescheduling to another date

Mumbai-bound AI flight suffers bird-hit at Goa airport, take-off aborted

An Air India flight with 116 passengers on board, which was about to depart from the Dabolim airport in Goa for Mumbai, had to abort its take-off due to a bird-hit on Wednesday morning, a senior official said. The incident took place at 6.45 am. Due to the bird-hit, smoke started emanating from the aircraft's engine following which the flight take-off was aborted, airport director M C Jayarajan told reporters in Vasco. The air traffic controller reported the incident to senior authorities, he said. The flight with 116 passengers on board was scheduled for Mumbai from the Goa International Airport at Dabolim, located near Vasco in South Goa, the official said. "The take-off was aborted immediately and the aircraft is parked in the bay for further investigation," he said. The Dabolim airport is a part of INS Hansa base of the Indian Navy. Jayarajan said the Airports Authority of India will take up the matter of presence of birds on the runway with the Navy. "This is a serious matt

Air India flying return members can earn reward on 40+ cruise lines

The partnership enables Air India Flying Returns members to earn Reward Points on their cruise trips on more than 40 major cruise lines, offering over 30,000 itineraries across the world

Delhi airport sees 3 flight diversions of Air India due to bad weather

Three flights were diverted at the Delhi airport on Sunday due to bad weather, according to an official. Various parts of the national capital witnessed heavy rains on Sunday. The official said three flights of Air India were diverted, two to Jaipur and one to Lucknow. These flights were diverted between 0945 and 1115 hours, the official added. On Sunday morning, Air India said flights to and from Delhi may be affected due to heavy rains. "Guests are advised to start early for the airport, as slow traffic and waterlogging may delay movement," the airline said in a post on X.

Air India, Vistara get DGCA nod to integrate aircraft line maintenance ops

This strategic integration will merge Vistara's Line Maintenance activities under Air India's facilities and scope

AI, Vistara get DGCA nod to integrate aircraft line maintenance operations

Aviation regulator DGCA has approved integrating the aircraft line maintenance operations of Air India and Vistara as the two airlines move close to their merger. In a release on Friday, Air India said the integration will help in optimising resources to enhance operational performance and reduce aircraft turnaround times to bolster on-time performance. "With a unified maintenance team and resources, Air India will be better positioned to service a mixed fleet of wide body and narrow body aircraft, enhancing schedule integrity and reliability of operations," it added. The two airlines, part of the Tata Group, have secured the CAR (Civil Aviation Requirement) 145 approval from the Directorate General of Civil Aviation (DGCA) to integrate their aircraft line maintenance operations. Vistara is a joint venture between Tatas and Singapore Airlines. So far, Air India has in-house line maintenance at 12 stations in the country. "Enhanced synergy of the combined resources will also ensur

Air India suspends Tel Aviv flights till further notice as tension soars

Air India on Friday announced suspension of flights to and from Tel Aviv till further notice amid escalating tensions between Israel and Iran. The Tata Group-owned carrier had suspended services from the national capital to Tel Aviv till August 8. "In view of the current situation in parts of the Middle East, scheduled operation of our flights to and from Tel Aviv are suspended with immediate effect until further notice. We are continuously monitoring the situation," the airline said in a post on X. The carrier is offering a full refund to its passengers with confirmed bookings for travel to and from Tel Aviv. Tensions continue to remain high in the Middle East amid conflict between Israel and various terror groups, including Hamas. Earlier this year also, Air India had briefly suspended flights to Tel Aviv at different points of time due to the Middle East tensions. After nearly five months, the carrier had recommenced the services to the Israeli city on March 3. Air India had

Six infants among 205 people evacuated by Air India from B'desh amid unrest

Air India, Vistara, and IndiGo have resumed operations to Bangladesh after briefly cancelling flights amid political unrest in the country