Customers

Account aggregator network gets a rate card; tech middlemen cut out

AAs are entities that move a customer's financial data from one institution to another, such as from a bank to a lender, but only with the customer's consent

Trust, AI, Data & Gen Z; Insurance marketing components

In this session, Rahul Talwar, Chief Marketing Officer, Axis Max Life Insurance, talks about the evolving marketing strategies for the financial services sector & provides career tips to the B-Schools

MDR on UPI payments: What customers, merchants need to know from Oct 15

From October 15, MDR will apply to certain UPI payments above ₹2,000 made to large merchants, while customers and eligible small vendors will continue to pay no fee

Bajaj Finance Q1 AUM rises 24% to ₹5.46 trillion; loan bookings up 20%

Customer franchise crossed 124 million in the June quarter, while deposits stood at about Rs 68,500 crore, according to the company's provisional business update

Mastering the evolving insurance business

In this session, Gaurav Banka, Chief Risk Officer, Aviva India, talks about the insurance sector and provides career tips to the B-Schoolers.

Linking CEO pay to customer happiness: Benefits and risks for Indian firms

Irdai's recommendation on linking CEO remuneration to customer grievances offers a larger lesson on rewards, governance and what companies choose to optimise

Wipro to acquire select Alpha Net customer contracts for up to $70.8 mn

IT services company Wipro will acquire select customer contracts of Alpha Net Consulting at a purchase consideration of up to USD 70.8 million, according to a regulatory filing on Wednesday. The business acquisition will enable Wipro's access to certain key clientele, their customer contracts as well as the related workforce, augmenting its existing AI-powered, and consulting-led application services capabilities, and fuelling new growth opportunities. "Wipro Limited, through its subsidiaries, signed a definitive agreement on April 14, 2026 to acquire select customer contracts of Alpha Net Consulting LLC and its subsidiaries," the BSE filing said. The deal involves cash purchase consideration of up to USD 70.8 million, subject to closing adjustments. This includes a deferred consideration in the form of earnout, payable subject to achievement of certain performance metrics and conditions. The transaction is expected to be completed by June 30, 2026. Alpha Net Group was founded in

Digital data can't match managerial intuition on consumer needs, trends

The point often missed is that the data and dashboards tend to be supply-sided chronicles of company effort rather than customer outcomes

RBI revises norms for claims settlement of deceased bank customers

The Reserve Bank on Friday issued revised norms for the settlement of claims on deceased customers' bank accounts and lockers within a 15-day timeframe and prescribed compensation to nominees for delays in the settlement. The revised instructions are aimed at streamlining the divergent practices followed by banks in the settlement of claims in respect of deceased customers. It has also standardised the documentation to bring improvement in the quality of customer service. The central banks said the 'Reserve Bank of India (Settlement of Claims in respect of Deceased Customers of Banks) Directions, 2025' revised instructions will be implemented as expeditiously as possible, but not later than March 31, 2026. The directions are related to the settlement of claims in the deposit accounts of a deceased customer, safe deposit locker and articles in safe custody by the deceased customer. A deposit account where a depositor had made a nomination or where the account was opened with a ...

Bajaj Finserv sets new target of 250 million customers within four years

Bajaj Finserv, one of India's biggest non-bank financial firms, in December set a target of 200 million customers by 2029, but has been winning business more quickly than expected

Customer-centric or customer-obsessed? Companies must choose to be former

Bulky feedback forms and tying up CEO bonus to net promoter scores is not customer centricity

Feb sales show genuine customer demand, not token bookings: Ola Electric

Ola Electric Mobility on Tuesday clarified that its February sales represent genuine customer demand and not "token-amount bookings". The February 2025 sales announcement was based on paid and confirmed orders, not preliminary "bookings", the Bengaluru-based company said in a regulatory filing. Nearly 90 per cent of these orders were paid in full at the time of placement, Ola Electric said. This includes customer orders for the new products, Gen 3 and Roadster X, which have been available for full purchase (not just pre-booking) during February 2025, it stated. "We are issuing a proactive statement to our broader stakeholder community since we have fielded multiple inquiries about the company's February sales figures in recent days," Ola Electric said. It is essential to underscore that vehicle deliveries are sequenced to follow confirmed orders with full payment, a standard and universally-accepted industry practice, it said. Any attempt to conflate bookings with full-payment or

Investigating claims of customer data leak: Niva Bupa Health Insurance

If confirmed, this would be the latest in a string of data leaks that have plagued the sector in recent months

Aequs, Tramontina form joint venture to produce cookware in India

The facilities at the Hubballi Durable Goods Cluster will manufacture products for customers in India and abroad

BluSmart Achieves 77% GMV Growth in first half of FY25, Driven by Strong Customer Growth in Premium Services

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c launches ‘Food Rescue’ feature to cut down on food wastage: How does it work?

Zomato has recently introduced a new feature called ‘Food Rescue’ that aims to reduce food wastage by allowing nearby customers to buy cancelled orders at a discount. Watch the video to know more.

Licious buys 'My Chicken and More' to gain physical foothold in Bengaluru

'My Chicken and More' generates annual revenues of close to ~110 crore, processing 1.8 million orders a year and its acquisition adds 23 stores to Licious' offline network

Celebrating those crafting human-first experiences

Team Marksmen Network's CX Transformation Conclave 2024 focused on how organisations can cut through the clutter by transforming the nature of customer relationships

MyTVS forays into EV mobility service market to tap quick-commerce growth

Fleet operators, e-commerce and quick commerce companies will be able to avail the services of myTVS, instead of buying their own vehicles