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BPM sector sees faster growth than IT services: Nasscom

$29.8 bn industry hired more people than IT services companies in FY17

Ayan Pramanik  |  Bengaluru 

(From left) Mohanakrishnan P, Sandip Sen,Keshav Murugesh and Mohit Thukral at the Business Standard round table at the Nasscom BPM Strategy Summit in Bengaluru
(From left) Mohanakrishnan P, Sandip Sen,Keshav Murugesh and Mohit Thukral at the Business Standard round table at the Nasscom BPM Strategy Summit in Bengaluru

The $29.8-billion Indian business process management (BPM) services expects to become worth more than $50 billion by 2025.

body National Association of Software and Services said the have caught up with the business transformation challenges of their clients much ahead of time. The body claimed that this approach has helped them achieve better growth at a time when the core players are witnessing a slowdown.


such as WNS, EXL Service, Genpact and others, who have seen 8.8 per cent growth in FY17, added 1 lakh employees of the 1.7 lakh people hired by the overall Indian IT and

The Indian overall is worth nearly $154 billion.

The - which counts such as Infosys, Wipro, TCS, HCL Technologies, Tech Mahindra - have seen single-digit growth for the first time in many years. The pure IT players are seeing an increasing demand for digital technology-based services from clients resulting in a major shift in business model and slowdown. They have been slow in transforming from traditional software maintenance services business, which still forms roughly 80 per cent revenue on an average.
said has overcome “earlier phase of a slower growth" and is witnessing a revenue growth of 1.7 times. "Revenues for India's are projected to increase from $30bn in FY17 to $50-55bn by 2025. Digital streams will account for 60-70 per cent of the BPM service providers' revenue by 2025, overtaking traditional streams, with advanced technology solutions and intelligent automation driving much of this growth."

K S Viswanathan, vice president, initiatives, said BPM industry's growth should become double-digit soon. "Our own estimate for the IT is close to 8 per cent, whereas the whole is growing at 8.8 per cent and poised to grow double-digit. BPM is growing faster than the overall growth. They have adapted to the business challenges much earlier than the game whereas IT in the past was more of a shared services at the back."

EXL Service, a major BPM player, believes that the per employee revenue for the sector will grow "significantly" and the would focus training more people in key skills such as big data analytics, design thinking, robotic process automation, artificial intelligence, DevOps, cybersecurity.

"The ability to create value for clients is going to increase. In the past our clients would trust us to do a portion of the work, now they are giving us entire work and in many cases allowing us to change their business model," said Rohit Kapoor, vice chairman and chief executive officer, EXL, who is also the BPM Council Chairman.

is slowly emphasising on creating strong domain knowledge across segments such as insurance, travel, healthcare and others.

"With the advent of new pricing models and increasing demand for unique skills in analytics, domain-knowledge and emerging technology, the is being aided by strategic acquisitions, partnerships and collaborations. It is reported that there has been more than 60 per cent increase in revenue per FTE for analytics in the last three years," added

First Published: Thu, October 12 2017. 21:46 IST
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