The Telecom Regulatory Authority of India (Trai) has introduced ‘MyCall’ app, which allows you to report about call drops, poor voice quality and other such issues with your telecom service, directly to the authority.
app is an initiative to help telecom subscribers
in India crowdsource voice call quality feedback
so that they can make better decision on selecting their service provider.
app is currently available only on the Google Android platform and can be downloaded at Play Store. The app is easy to use and has several features that allow you to provide a detailed feedback
without having to fill up long forms or open specific portals.
reviewed the app to understand how it works. Here are the steps that you need to follow to send your call quality feedback
Download the ‘MyCall
by Trai’ app from Play Store and install it in your smartphone by accepting all permission requests
Step 2: Launch the app and go through the detailed intro to understand the features of the app
Once at home screen, you can see average ratings (0.0 for new users)
Step 4: Go to settings and customise it according to your personal preferences
Once the settings are saved the app pops up to take call quality feedback
post every call, after 5 min or after 10 min – based on user preferences that were saved during step 4
Fill up the feedback
for call quality by providing your inputs
Step 7: Check the home page to check average your operator’s average rating based on your feedbacks
All ratings and details furnished by users will be automatically shared with Trai.
Users can select either mobile data or Wi-Fi option to sync their data with Trai
The app is useful and is second in line from Trai
app that was announced to check the internet speed offered by the operators. The recent Trai
reports on internet speeds by operators are based on the crowdsourced data collected through the use of MySpeed
app is useful but require touch-up to fix minor bugs that decimates the overall app experience. The app force closes even on premium smartphones and requires manual feedback
entry, which seems like a liability to do after filling up the feedback
details a few times.