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Facing call drops? This app lets you report the issue to Trai; here's how

The MyCall app by Trai is currently available for Android smartphones only

Khalid Anzar  |  New Delhi 

Trai MyCall app

The Telecom Regulatory Authority of India (Trai) has introduced ‘MyCall’ app, which allows you to report about call drops, poor voice quality and other such issues with your telecom service, directly to the authority.

The app is an initiative to help in India crowdsource voice call quality so that they can make better decision on selecting their service provider.

Trai's app is currently available only on the Google Android platform and can be downloaded at Play Store. The app is easy to use and has several features that allow you to provide a detailed without having to fill up long forms or open specific portals.

Business Standard reviewed the app to understand how it works. Here are the steps that you need to follow to send your call quality to Trai:

Step 1: Download the ‘by Trai’ app from Play Store and install it in your smartphone by accepting all permission requests

Step 2: Launch the app and go through the detailed intro to understand the features of the app

Trai MyCall app
Step 3: Once at home screen, you can see average ratings (0.0 for new users)

Step 4: Go to settings and customise it according to your personal preferences

Trai MyCall app
Step 5: Once the settings are saved the app pops up to take call quality post every call, after 5 min or after 10 min – based on user preferences that were saved during step 4

Step 6: Fill up the for call quality by providing your inputs

Step 7: Check the home page to check average your operator’s average rating based on your feedbacks

Trai MyCall app
All ratings and details furnished by users will be automatically shared with Users can select either mobile data or Wi-Fi option to sync their data with servers.

The app is useful and is second in line from after app that was announced to check the internet speed offered by the operators. The recent reports on internet speeds by operators are based on the crowdsourced data collected through the use of app.

The app is useful but require touch-up to fix minor bugs that decimates the overall app experience. The app force closes even on premium smartphones and requires manual entry, which seems like a liability to do after filling up the details a few times.

First Published: Thu, June 08 2017. 19:06 IST
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