Air India ticket cancellation free from today: Key facts you should know

Air India today brought into effect a new ticket cancellation policy in order to implement one of the proposals in the 'passenger charter'

Air India has implemented a new cancellation policy from today, May 1. The changes will bring relief for customers as it allows free cancellation of air tickets subject to certain conditions.

A circular issued by Air India's Chairman and Managing Director (CMD) on April 24 said, "It has been decided that for sale and travel, effective May 1, 2019, all domestic tickets will have the free look-in option for change and cancellation as prescribed by the DGCA." 

"The passenger has an option of cancelling or amending the ticket without any additional charges, that is cancellation or change fee is