Facing higher costs to keep workers and customers safe, suppressed demand for an indefinite period, a cap on the number of customers that can be served -- all these factors have led some businesses to impose a coronavirus-related fee aimed at getting customers to share some of their expenses.
While some businesses are cutting services and jobs, the stakes of adding surcharges can be higher for small businesses, which tend to operate on thinner profit margins and smaller cash reserves, as they reopen after weeks of shut down and are made to confront a cost-revenue ratio that is increasingly out of