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Flying on time: TCS-developed app powers AirAsia India's punctuality record

At No 3 in early 2022, the AirAsia India airline has topped the on-time performance for five straight months since April

Similar to 9/11, the fear of flying has also hit business travel the hardest and it is expected to return the last — and only after a revival of leisure travel.
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A series of activities are carried out before a departure (loading/unloading, aircraft cleaning, fuelling, catering etc), and the RedSmart Plus app enables the airline management to monitor exactly how much time is taken for each task

Aneesh Phadnis Mumbai
A data analytics-driven app developed by Tata Consultancy Services (TCS) is helping AirAsia India improve its punctuality score and fly ahead of other airlines in terms of, well, flying on time.

AirAsia India topped on-time performance (OTP) among major airlines for five consecutive months (April-August), according to the Directorate General of Civil Aviation (DGCA) data. In 2021, it came second in OTP for six of the 12 months but slipped in ranking in the first three months of 2022.

Work on the app, which allows the airline management to track flight operations in real time, began in mid-2020, as India