HGS to enhance capacity at Raipur unit by a third

The BPM unit has space for 890 employees currently; firm plans to raise that to 1,200 by year-end

Hinduja Global Solutions (HGS), the business process management (BPM) arm of the Hinduja Group, has announced that it would expand the capacity of its Raipur facility.

At present, the centre can accommodate up to 890 employees. HGS says it plans to expand the unit to increase the number to 1,200 workers by year-end. 

The move is expected to help the company consolidate its business by operating from a single unit. At present, the team provides inbound customer care support for a telecom giant operating in Madhya Pradesh and Chhattisgarh and handles over 2.7 million calls per month.

“Raipur has played