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IndiGo says specially abled child was 'in panic', didn't board flight

Aviation regulator DGCA starts investigation and asks airline to submit report

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IndiGo | DGCA

Press Trust of India  |  New Delhi 

indigo
indigo

barred a specially-abled child from boarding a flight at the Ranchi airport as he was in "a state of panic", following which the aviation regulator has started a probe and asked the airline to submit a report, officials said on Sunday.

As the boy was prohibited from boarding the airline's Ranchi-Hyderabad flight on Saturday, his parents also decided to not take the flight, they noted.

chief Arun Kumar told PTI that the regulator has sought a report from on this matter.

The Directorate General of Civil Aviation (DGCA) is probing this incident and it will take appropriate action, he said.

When asked about the incident, said, "In view of the safety of passengers, a specially-abled child could not board the flight with his family on May 7, as he was in a state of panic."

The ground staff waited for him to calm down till the last minute but to no avail, it said.

The airline made the family comfortable by providing them a hotel stay and they flew the next morning to their destination, it said.

"We regret the inconvenience caused to the passengers. IndiGo prides itself on being an inclusive organisation, be it for employees or its customers; and over 75,000 specially-abled passengers fly with IndiGo every month," it said.

(Only the headline and picture of this report may have been reworked by the Business Standard staff; the rest of the content is auto-generated from a syndicated feed.)

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First Published: Sun, May 08 2022. 23:03 IST
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