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NRAI slams online food delivery aggregators for predatory market practices

Zomato Founder Deepinder Goyal took to Twitter on Friday to say Zomato was 'logging out of the #Logout campaign'

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The NRAI has also said that restaurant aggregators do not share customer data with restaurants

4 min read Last Updated : Aug 26 2019 | 9:41 PM IST

Even as the stand-off between restaurants and aggregators continues for the second week, the National Restaurant Association of India (NRAI) on Monday took up the issue of food delivery practices of these platforms.

In letters written to Zomato, Swiggy, Foodpanda, and Uber Eats, the NRAI has raised issues of lack of transparency, deep discounting, and abuse of dominant position by online delivery aggregators in the aggregator-driven delivery industry. “This is specially impacting growth, employment, and sustainability of thousands of small restaurants and start-ups in the country,” the NRAI said in a statement.

“All the standalone and chain restaurateurs across India

Topics : Zomato NRAI Food delivery restaurants

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