Samsung offers support on WhatsApp to help consumers in Covid-19 crisis

The customer support on WhatsApp is a new addition to Samsung's contactless service options, which also includes remote support, live chat, call centre support and DIY videos

Samsung has started offering customer support through WhatsApp to help consumers amid the on-going coronavirus pandemic. The customer support on WhatsApp is a new addition to company’s contactless service options, which also includes remote support, live chat option, technical assistance through the call centre or access to do-it-yourself (DIY) videos on the Samsung website and on YouTube.

To register for WhatsApp service, customer need to send a message on Samsung’s WhatsApp support number 1800-5-7267864. Once registered, customer can seek technical support for any Samsung product, get information about service centre locations, status of a repair, and new offers. Moreover, customer can