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Tata Consultancy Services (TCS) has expressed concerns regarding the government’s decision to utilise postal department staff as citizen service executives at post office passport seva kendras.
The decision was in contravention of the provisions of the master services agreement signed between the company and the Ministry of External Affairs (MEA) on October 13, 2008, TCS said.
According to sources, TCS wrote a letter to the MEA in February, raising its concerns. The company said according to the agreement, TCS was in an exclusive outsourcing arrangement with the MEA for all passport-related services. The company also cited a pre-bid
The decision was in contravention of the provisions of the master services agreement signed between the company and the Ministry of External Affairs (MEA) on October 13, 2008, TCS said.
According to sources, TCS wrote a letter to the MEA in February, raising its concerns. The company said according to the agreement, TCS was in an exclusive outsourcing arrangement with the MEA for all passport-related services. The company also cited a pre-bid
