 "(From left) Payments Council of India Chairman Naveen Surya, Bank of Baroda Head of Fintech & New Business Initiatives Akhil Handa, HDFC Bank Digital Banking Country Head Nitin Chugh, Business Standard Consulting Editor Tamal Bandyopadhyay, National")
The banking technology environment continues to see disruption. Traditional finance was challenged by fintech players like the wallet and payments players or even distribution players selling mutual funds or insurance using technology. Meanwhile, techfins — technology companies like Google and Amazon getting into finance — are challenging the incumbents. Leading experts discuss what the future of banking technology will be. Edited excerpts:
Has the WhatsApp moment arrived in India? How do you see the fight between fintech and techfin panning out?
Nitin Chugh: The WhatsApp moment arrived when we launched the Unified Payments System (UPI), which opened up the payments infrastructure for
