SBI to set up call centre in FY06

State Bank of India (SBI) plans to set up a call centre with over 100 seats in the next fiscal as part of its plans to network the bank's countrywide branches through a core banking platform.

"We expect our plans for call centre(s) to be in place in fiscal 2005-06, and make it operational in the same year," SBI deputy managing director R N Ramanathan said today.

"Customers need an interface for technical queries and assistance in operating ATM facility and Internet banking. These aspects would be dealt with by the call centre," R N Ramanathan added.

The call centre service would be outsourced, but SBI is yet to select a service provider, Ramanathan said.